Acceptable Use Policy

Last Updated: January 2026

1. Purpose

This Acceptable Use Policy governs your use of Hutton Tech Solutions' AI and automation services. By using our services, you agree to comply with this policy and use our technology responsibly and ethically.

2. Permitted Uses

You may use our AI and automation services for:

  • Legitimate business automation and process improvement
  • Customer service enhancement and lead response automation
  • Data analysis and business intelligence within your organization
  • Marketing automation and customer relationship management
  • Internal workflow optimization and productivity tools
  • Compliance with applicable laws and regulations

3. Prohibited Uses

Illegal Activities

You may NOT use our services to:

  • Violate any Canadian federal, provincial, or municipal laws
  • Infringe on intellectual property rights or copyrights
  • Engage in fraud, identity theft, or financial crimes
  • Facilitate money laundering or terrorist financing
  • Violate privacy laws (PIPEDA, GDPR, CCPA, etc.)

Harmful Content

You may NOT create AI systems that:

  • Generate hate speech, harassment, or discriminatory content
  • Produce child sexual abuse material (CSAM) or exploit minors
  • Create deepfakes or misleading synthetic media without disclosure
  • Spread misinformation, disinformation, or propaganda
  • Promote violence, self-harm, or dangerous activities

Malicious Activities

You may NOT use our services to:

  • Launch cyberattacks, hacking attempts, or DDoS attacks
  • Distribute malware, viruses, or ransomware
  • Conduct unauthorized surveillance or stalking
  • Scrape data without authorization or violate robots.txt
  • Bypass security measures or access controls

Spam and Abuse

You may NOT use our automation services to:

  • Send unsolicited commercial emails (spam) in violation of CASL
  • Conduct phishing or social engineering attacks
  • Create fake accounts or impersonate others
  • Manipulate reviews, ratings, or social media engagement
  • Overload systems or abuse API rate limits

Biased or Discriminatory AI

You may NOT create AI systems that:

  • Discriminate based on protected characteristics (race, gender, religion, etc.)
  • Make unfair decisions in hiring, lending, or housing
  • Profile individuals for discriminatory purposes
  • Violate human rights or dignity

4. Data Usage Requirements

Training Data

When providing data for AI model training, you must:

  • Have legal rights to use all training data
  • Obtain necessary consents for personal information
  • Comply with PIPEDA and other privacy laws
  • Not include sensitive personal information without proper safeguards
  • Disclose any known biases or limitations in your data

Personal Information

When processing personal information through our AI systems:

  • Obtain valid consent where required by law
  • Implement appropriate security measures
  • Provide transparency about AI decision-making
  • Allow individuals to access and correct their data
  • Respect data retention and deletion requirements

5. AI-Specific Requirements

Transparency

  • Disclose when customers are interacting with AI (not humans)
  • Provide clear opt-out mechanisms for AI interactions
  • Explain how AI decisions are made when requested
  • Label AI-generated content appropriately

Human Oversight

  • Maintain human oversight for high-stakes decisions
  • Implement escalation paths to human agents
  • Monitor AI outputs for errors or bias
  • Regularly audit AI system performance

Safety and Reliability

  • Test AI systems before production deployment
  • Implement safeguards against harmful outputs
  • Monitor for model drift and degradation
  • Have rollback procedures for AI failures

6. Compliance with Canadian Laws

Your use of our services must comply with:

  • PIPEDA - Personal Information Protection and Electronic Documents Act
  • CASL - Canada's Anti-Spam Legislation
  • Criminal Code of Canada - Sections on fraud, identity theft, and computer crimes
  • Copyright Act - Intellectual property protections
  • Competition Act - Fair business practices
  • Human Rights Codes - Federal and BC provincial protections
  • Accessibility Standards - AODA and BC accessibility requirements

7. Enforcement and Consequences

Violation Response

If you violate this policy, we may:

  • Issue a warning and require corrective action
  • Suspend your access to services
  • Terminate your account and services immediately
  • Report illegal activities to law enforcement
  • Pursue legal action for damages
  • Cooperate with regulatory investigations

Reporting Violations

If you become aware of policy violations, report them to:

Abuse Team

abuse@huttontech.solutions

Include details, evidence, and affected systems

8. Responsible AI Principles

We encourage you to follow these principles:

  • Fairness - Design AI systems that treat all users equitably
  • Transparency - Be open about how AI makes decisions
  • Accountability - Take responsibility for AI outcomes
  • Privacy - Protect personal information and respect consent
  • Safety - Prioritize user safety and wellbeing
  • Reliability - Ensure AI systems perform as intended
  • Inclusivity - Design for diverse users and use cases

9. Updates to This Policy

We may update this policy as AI technology and regulations evolve. Continued use of our services after changes constitutes acceptance. We will notify you of material changes via email or dashboard notification.

10. Contact Us

Compliance Team

compliance@huttontech.solutions

Kamloops, BC, Canada